Learn- People Management
This course covers how to manage our own emotions and those of people around us. What do we do to manage our emotions in situations that can cause stress and how we respond to other peoples emotions within the workplace.
Conflict in the workplace can cause burnout to occur and this can lead to high turnover of staff. Conflict also can be challenging for all involved. This course looks at the frameworks in managing conflict and personal reflection within different situations.
What happens when you see something that is not right, its not illegal, its not safeguarding but its not best practice or in the best interest of the individual supported. This course looks at how to raise concerns effectively, managing change and feedback.
Supervision and Group Facilitation
Within care settings it is vital that supervision is regular, effective, safe and positive. It can also be hard to manage a group of people in meetings, particularly when having difficult conversations. This course supports Supervisors and Leaders to manage this part of the role and in turn lead to a more effective workforce.
The working day can be filled with tasks that seem to be ever growing on top of your standard to-do list. Understanding your case load, knowing how to prioritise and RAG rate tasks can lead to more confidence and effective management.
Always late for work, rushing to appointments or struggling to finish on time. This course helps with time management including how to plan for changes or interruptions to your day.
What classes as a record, looking at the different forms they take, how to make defensible records and what are the legalities to record keeping.
Assertiveness in the Work Place
There is a very fine line between passive, assertive and aggressive. This course looks at identifying body language and verbal communication linked to the continuum. How to present as assertive and how to respond to aggressive behaviours.